PACIFICA GROUP

Pacifica Appliance Services

Providing contracted first-line support for brown & white goods manufacturers, mobile phone and gadget suppliers, leading retail groups and insurance companies.

Pacifica Appliance Services control and manage an employed engineer work force in excess of 130 white goods engineers, gadget technicians and brown goods engineers.

Working primarily with manufacturers, insurance companies and retailers Pacifica Appliance Services is able to provide a service and support solution with UK-wide coverage that enhances and consolidates the brand reputation of our partners.

Technical expertise gained over many years along with a highly effective engineer management structure has led us to become one of the biggest and most trusted appliance engineer work forces in the UK.

Pacifica Appliance Services customer

Field-Based and Branded Services

The performance is an integral element of Pacifica’s success and why it is trusted by some of the world’s leading manufacturers. The service includes:

  • Specific brand related training
  • Uniform and ID Cards
  • Approved City & Guilds training program alongside continuous Improvement process through field audits
  • In-house engineer training academy
  • Vehicle tracking and behaviour monitoring
  • ‘Connected Van’ with specialist route planning team
  • Extensive field management support
  • In-house software providing real-time updating
  • Disclosure and barring service DBS (CRB) checked
  • Manufacturer approved

At a glance

  • 230,000 Repairs Per Annum
  • Domestic Appliance Repair Service
  • TV and Hi-Fi Repair
  • Mobile Phone and Gadget Repair
  • Appliance Refurbishment Facilities
  • In-house Training Academy
  • 50,000 Appliances Refurbished Per Annum
  • Spares Storage & Distribution
  • Returns Management
  • In-House Directly Employed Engineers

Looking for service support?

Let us know and we’d be happy to a arrange a meeting to discuss your requirements.