PACIFICA GROUP

Pacifica Group credentials

Employing over 500 colleagues across four sites in the UK, Pacifica Group has a platform of support few can match.

Pacifica Staff in warehouse

European Distribution Centre in Newcastle (60,000 sq. ft.)

A European Distribution Centre that has the capabilities to support a UK-wide specialist engineering team, multi brand refurbishment and 24hour turnaround on spares support.

  • 100,000 spares lines in stock

  • 15,000 spares distributed per month

  • On-line tracking & timed delivery within 24 hours of dispatch

  • E-commerce B2C & B2B

  • Refurbishment Centre for white and brown Goods

Pacifica engineer testing boiler

UK-wide Employed & Certified Engineers

An in-house managed team that is able to provide consistency of response and servicing throughout the UK.

  • Branded employed engineers covering 90% of UK Postcodes

  • 150 authorised service partners managed to our SLAs

  • 200,000+ repairs per annum

  • 25,000 Gas/Oil/Insulation installations per annum

  • Specialist workshop based repair facilities for brown and white goods

2 UK-based Customer Service Centres

An in-house team focused upon supporting service requirements for all client relationships.

  • 50,000 inbound calls per month plus technical support

  • Client SLA Management

  • Multiple instruction capability through FTP, XML, email and direct interface

  • White labelling salutation & triage

  • Multi-site reliance & back-up

Pacifica call centre staff

Looking for service support?

Let us know and we’d be happy to a arrange a meeting to discuss your requirements.