PACIFICA GROUP

Pacifica Software Services

Unique customer service software that maps the entire installation, repair and returns chain for manufacturers and retailers.

Our software enables businesses and their customers to stay informed. Supplying cutting edge, real time flexible tools to ensure the efficient management and connection of all parts of your business.

Based in the North East but with national coverage, we have years of experiencein providing a fast and professional service to customers who need repairs and installations.

Established as a subsidiary of Pacifica Group in 2010, Pacifica Home Services, has increased its workforce to 160 and is set to expand further to support the domestic energy sector. Pacifica Home Services works all of the leading energy providers in the UK.

Pacifica staff using mobile app

Our software enables businesses and their customers to stay informed. Supplying cutting edge, real time flexible tools to ensure the efficient management and connection of all parts of your business.


One Complete Service and Connected System, manage your entire service operation from one core application. All zones connected make up your Complete Service System.

Pacifica complete service data flow diagram

At a glance

  • Aftersales for Sony TV run on Pacifica Systems
  • Returns and Aftersales Module running in all 800 Argos Stores
  • Roll out of bespoke CRM and Job Management across the entire Electrolux network
  • API integration into key business software suites including SAP
  • Bespoke customer validation software integrated into client websites
Self Service Zone

ACCESS FOR CLIENTS & CUSTOMERS

We can create portals for your customers to simply view status, or they could have the ability to book

Work Zone

FIELD BASED EMPLOYEES CONNECTED

Proactive solutions for fast paced technology changes, our Mobility Connect product is Android, iOS and Windows compatible. Enables field resources to handle all requirements of field work, Vehicle Stock, field based invoicing, signature capture, telemetry, bespoke reports, surveys, fault codes, industry compliance.

Admin Zone

ORGANISE YOUR WHOLE BUSINESS

From initial work order request through to completion, users can book and then access current status and view the most updated representation of current workloads and job schedules.

Business Zone

REMOTE RESOURCES CONNECTED

Manage your own resources or send work orders to a third party network. Engineer Connect enable resources to manage their own work orders, update statuses, combined with our Mobility products for a range of smart devices

Looking for service support?

Let us know and we’d be happy to a arrange a meeting to discuss your requirements.