Replacement Services

Pacifica Group provides replacement services for a number of clients directly to individual policy holders and direct to the public. Our product experts have product retailing backgrounds, specifically in the brown, white & grey markets.

So, anything from an American fridge freezer to the latest Smart TV, our product experts will find the right product for you or your clients. We work hard to ensure the customer is delighted with the product, whilst ensuring the insurer’s outlay is effectively managed.

Because of our supplier relationships with many of the world’s largest appliance manufacturers, our buying strength means our pricing is very competitive. Also our access to the widest range of products means that if the product exists we will find it, competitively.

Our replacement services team are skilled in policyholder settlements and negotiations. We also offer cash-in-lieu settlements and voucher settlements.

Standard services include:

  • Insurance company replacements
  • Swap-out service for OEMs and retailers
  • Soft service call centre
  • Management of voucher schemes.

Replacement Services Excellence

  • We have access to the widest range of products available, if it's in production we will find it.
  • The wider Pacifica Group relationships with some of the world's largest brown and white goods manufacturers, means with have access to very competitive products
  • We work tirelessly to find the right product to match the customer's expectations.
  • Our long standing supplier relationships means we can find suitable replacements whilst ensuring maximum customer satisfaction and commercial sense for underwriters
  • We operate to stringent Service Level Agreements which underpin our high customer satisfaction scores
  • If products are no longer available we know suitable alternatives within an instance

Replacement Services Expertise

  • Our Replacements business benefits from being run by product retail experts. All of whom have many years of experience in the retailing of domestic products
  • Our Replacements business do nothing else but dedicate 100% of their time to handling product replacement enquiries and claims
  • All our Replacement people have claims negotiations skills, dealing directly with policyholders is core to what we do
  • Our Replacement people are trusted by many of the world's largest brands to sell their products
  • All our Replacements people enjoy continual product training, this includes;
    • Knowing about obsolete products and their equivalent
    • Knowing where the best deals can be found
    • Understanding where stock availability is for prompt delivery
    • Visiting manufacturers premises to understand product design and features
Appliance Network

Appliance Network is a North East based company which employs staff with over 20 years experience in supplying electrical goods and domestic appliances to corporate clients and retail customers. We have an extensive range of domestic appliances (Cooking, washing, cooling and small kitchen appliances etc.) and home entertainment products (LCD Digital TVs, audio, DVD etc.), our group also employs a team of service engineer’s that will deliver a reliable and quick after sales service.
Appliance Network Logo

We would be delighted to discuss what we do in more detail, so please contact us to discuss.